Oil and Gas
“Last year, being able to do our onboarding training in-house saved half a million dollars. It allows us to make sure everyone is trained properly, and we can track everything for renewals and regulatory requirements. ”
Client Profile
National Well Services Provider with a Widespread Workforce
Ranger Energy Services is one of the largest mobile rig well services providers in the U.S. oil and gas industry. Ranger helps major oil and gas operators, including global and regional producers, meet the technical and operational challenges of extended-reach horizontal wells. Their services facilitate operations throughout the lifecycle of a well, including the completion, production, maintenance, intervention, workover, and abandonment phases.
Challenge
Rapid Workforce Growth Calls for a Scalable All-in-One Safety and Training Solution
Ranger has 27 locations throughout Oklahoma, New Mexico, Colorado, North Dakota, and Wyoming, plus its headquarters in Houston, Texas. Part of its expansion has included significant workforce growth over the past few years.
Seven-year employee and current Training Manager Kelly Lipp recalls when, as an office administrator, she used spreadsheets to collate Ranger’s paper-based observations, daily work plans, hot work permits, and more in the company’s North Dakota office. “There would be a big packet,” she recalled. “I would have to score them by hand,” she continued.
As Ranger grew and was ready to migrate to a software-based solution, it faced a challenge. “There wasn’t a program out there that was a Learning Management System plus safety reporting,” Lipp said. As a result, the company relied on local third-party trainers at a significant expense. COVID also made instructor-led training almost impossible. Another challenge was paper-based record keeping. After a series of acquisitions, Ranger sought to unify its national reporting structure.
Solution
Successful Adoption and Implementation of KPA Flex
“Ranger’s adoption and implementation of KPA has been a great success. Our resource library includes standard operation procedures, policies and procedures as well as over 100 forms inside the mobile, multilingual platform,” Lipp said. “Every line of business and division has different needs. For every aspect of our company, there’s a form.” Just a few of the forms Ranger generates include:
- Equipment inspections
- Daily work plans
- Health, Safety & Environment (HSE) audits
- Facility audits
Ranger was looking for an all-in-one Environmental Health & Safety (EHS) software solution and adopted KPA Flex to scale to its size and needs. “We’d have to have three different programs to do what KPA can do,” Lipp said.
The company has a large fleet of working mobile rigs with supervisors who watch over one to three rigs at a time, including regular site visits. “Nowadays, everyone is using their phone to do a lot of their paperwork,” Lipp shared. “After six months, everyone in the company was using KPA on their phones, tablets, or laptops.”
“KPA helps us to prevent incidents. When incidents do occur, we are able to investigate root causes and implement corrective actions more efficiently. It lets us evaluate employee training, equipment condition and worker performance in the field.”
KPA Flex also came to the rescue with its multilingual forms and training, which translates web-based content into 100+ languages. “If our crew speaks Spanish, KPA will translate all of its contents,” Lipp noted.
“I’ve worked with a lot of technical programs,” she continued, “and a lot of times, you have to work the program to make it work for you. KPA works for us.”
Result
Substantial Cost Savings in One Year by Bringing Training In-House for New Hires
Ranger has seen many direct benefits from adopting KPA, including:
- Better staff accountability due to improved record-keeping
- Major savings on employee onboarding and other training expenses
- A safer work environment for employees
“Our managers interact with the system every day,” Lipp said. “If they want to see what everyone’s up to or the quality of forms being filled out, they have KPA right in the palm of their hand.”
One bit of data Lipp reviews annually is the number of Ranger new hires. Due to the company’s growth, she estimates onboarding about 1,000 employees in recent years.
“We can customize our own training in KPA,” Lipp said. “Last year, being able to do our onboarding training in-house saved half a million dollars. It allows us to make sure everyone is trained properly, and we can track everything for renewals and regulatory requirements.”
“The system’s utility allows our people to stay safer out there.”
