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- An Environmental Health and Safety software platform tailored to the needs of your business. All- in- one system designed to engage your employees, instill a culture of safety, and enable regulatory compliance.
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  - Vera Suite – Complete Compliance for Dealers
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  Make sure you're taking the proper steps to safeguard the well-being of your employees while protecting your bottom line. Take advantage of our nationwide coverage, 40 years of experience, and 150+ In-House Compliance Consultants.
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  - - F&I Compliance Services
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- Safety & Compliance Training
  
  KPA provides a unique combination of award-winning online training and on-site training delivered by 125+ certified EHS and HR consultants.
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  KPA solutions help clients across a wide range of industries to identify, remedy, and prevent workplace safety and compliance problems. All so they can focus on what’s important—their core business.
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Resources
- Resource Library
  
  Whether you’re conducting your first safety audit, preparing to off-board a team member, or anything in between, here are some resources to walk you through every step.
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  - - The Safety Meeting Podcast
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About
- Who We Are
  
  Meet the KPA team of safety and compliance professionals dedicated to helping you protect your people and the elements of your business that matter most.
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Identifying and Managing Customer Expectations Training

This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.

Duration: (60 min)

Training Options: Online

Languages: English

Download the KPA Training Catalog

KPA’s training catalog offers award-winning training courses that are available online and onsite, led by our safety Risk Management Consultants. The courses, based on real-world scenarios and examples, are designed to help employees improve both their job performance and compliance.

Download Now