F&I Gotchas: How Leadership Buy-in Can Improve Employee Training Despite High Turnover
In this installment of our series on dealership F&I compliance “gotchas,” get an F&I expert’s advice on how to improve employee training in high turnover roles.
F&I Gotchas: The GLBA and Customer Information Security
In this installment of our series on dealership F&I compliance “gotchas,” get an F&I expert’s advice on the Gramm–Leach–Bliley Act and customer data security.
Automotive News Learns How LaFontaine Auto Group Stays Ahead of Increasing Regulatory Scrutiny
KPA clients can rely on our 350-person team of automotive industry experts as well as the compliance platform we’ve engineered specifically for dealers.
Auto Dealers: Here’s What You Need to Know to Comply with California’s New CCPA Privacy Laws
On January 1, 2020, the California Consumer Privacy Act (CCPA) will go into effect, giving consumers new rights over their personal data. Here’s how to comply.
Workers’ Compensation Claim or Wrongful Termination Suit—Take Your Pick
An auto dealer is facing a wrongful termination lawsuit for allegedly firing an employee after she mentioned the possibility of filing a workers’ comp claim.
Regulations Across Your Dealership: The Body Shop
Dealership Compliance, Part 6: Make sure the team in your body shop knows how to do their job safely, in compliance with the following federal rules.
Tools You Can Use: F&I Program Grader
Legal issues, customer dissatisfaction, lost sales—these are only a few of the consequences of poor F&I compliance. Take this quiz to see your dealership’s risk.
In Effective F&I Departments, Humans, and Automation Work Together
To improve F&I efficiency and compliance, dealers need to ensure technology is supported by capable, accountable professionals trained to use it properly.
Regulations Across Your Dealership: The Sales Team
Dealerships place great emphasis on their salespeople’s engagement and productivity. But this dedication is short-sighted without an equivalent focus on workforce compliance.
Regulations Across Your Dealership: Consumer-Facing Employees
Regulators have sent a clear message to dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s another way in which everyone who works for your business stands for the entire organization: their actions—or inactions—can place the whole dealership at risk.
