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Unfair, Deceptive and Abusive Acts and Practices

This training addresses Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) violations at a dealership. It covers deceptions, misrepresentations, improper disclosures, and the laws and penalties associated with UDAAP violations.

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Privacy Notices

This training reviews the Privacy Rule of the Gramm-Leach-Bliley Act. It addresses under what circumstances Privacy Notices need to be issued, the timing requirements, how to build a Privacy Notice specific to a dealership, and the Disposal Rule.

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Driver Safety Series: Defensive Driving

This training covers safe driving habits, blind spots, following distances, driving at night, adverse weather conditions, and sharing the road.

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Driver Safety Series: Distracted Driving

This training discusses common distractions and how to identify other distracted drivers on the road. It includes electronic devices, mirror adjustments, eating, aggressive driving, stress, fatigue, and drug use.

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Driver Safety Series: Driver Preparedness

This training educates employees on vehicle inspections, safety systems, and emergency preparedness. This material aims to prepare non-commercial drivers to be prepared for any incident that may occur on the road and to reduce their overall risk.

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Active Shooter Preparedness

This training discusses how to prepare for the threat of active shooters through an emergency action plan. It also includes a strategy for responding to active shooter incidents and warning signs of potentially violent behavior.

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Hearing Conservation

This awareness-level training goes over the common elements of a hearing conservation plan. It also includes the hazards of noise overexposure and how to use hearing protection properly.

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At the Desk (Fair Lending, Desking, and Spot Delivery)

This training outlines best practices surrounding fair lending, desking, and spot delivery. It includes the Equal Credit Opportunity Act and the Financing Rate Modification Disclosure Form.

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Travel Safety

This training provides guidance on airport and hotel safety as well as behaviors that discourage robbery and other crimes while traveling.

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Safety Committee Formation

This training includes information on the safety committee’s purpose and responsibilities, how to form a committee, and how to run a safety committee meeting.

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Conducting Effective Interviews Self-Evaluation Tool

This self-evaluation tool helps to review interviewing process and technique. It is designed to be taken 30 - 90 days after completing Conducting Effective Interviews and only after conducting one or more interviews since course completion.

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Driver Safety for 15-Passenger Vans

This training explains the increase risks associated with 15-passenger vans. Understanding these specific risks enables drivers to keep their passengers safer and reduces the frequency of costly accidents.

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