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California CARS Act: Building a Compliant Sales Process from Advertising Through Record Retention

The California CARS Act introduces new compliance obligations that extend well beyond advertising and F&I disclosures. Dealerships must also establish consistent processes for retaining required records, documenting customer transactions, and demonstrating compliance if regulators come calling.

Join KPA’s team of experts alongside Franjo Dolenac, Shareholder at Scali Rasmussen, as they bring the full picture together on the California CARS Act. After covering total price & advertising requirements, first written customer communications, three-day cancellation rights, and financing disclosures in previous sessions, this webinar focuses on the operational side of compliance: record retention, dealership workflows, and the common implementation mistakes that can create unnecessary risk.

Through practical examples and implementation guidance, you’ll learn what records dealerships should retain, how long they must be maintained, how to create more consistent compliance processes across departments, and what leadership should be doing now to prepare before the law takes effect.

Whether you’re responsible for compliance, F&I, sales operations, or dealership advertising and marketing, you’ll leave with a practical roadmap for operationalizing CARS Act compliance across your organization.

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