C6 Training Courses
Communicating with Customers
This training covers the lawful methods for commercial phone calls, text messages, or emails directed to large volumes of customers. It includes government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law.
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Contracts and Disclosures for Purchased and Leased Vehicles
This training explores the legal requirements that must be met to ensure vehicle contracts and leases are valid. It also covers disclosure documents that must be included with every transaction in order to stay compliant with federal law.
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E-Contracting Dos and Don'ts
This general awareness training covers the basics of e-contracting. It includes how e-contracts work, disclosures, acknowledgment, retainment, and dos and don'ts to consider.
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Inventory Requirements
This training provides an understanding of the laws and requirements surrounding the inventory at a dealership. It addresses the specific requirements of the Monroney Act, the Used Car Rule, warranties, and Vehicle History Disclosures.
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IRS 8300 for Managers
This training covers what IRS 8300 is and applicable law requirements, how to fill out the form, and reporting deadlines.
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Motorcycle Hang Tag Requirements for California Dealers
This short course covered the California regulation for motorcycle hang tags. Specific topics included an overview of the regulation, tag formatting, proper display, and common pitfalls.
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Privacy Notices
This training reviews the Privacy Rule of the Gramm-Leach-Bliley Act. It addresses under what circumstances Privacy Notices need to be issued, the timing requirements, how to build a Privacy Notice specific to a dealership, and the Disposal Rule.
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Red Flags Rule for Managers
This training provides information on the Red Flags Rule, including how to detect, respond to, resolve, report, and other best practices to follow at the dealership. This training is consistent with the law at the federal level as well as for the state of California.
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Reputation Management and Complaint Resolution
This training walks through the benefits of maintaining a good reputation for a business as well as how to reduce the occurrence of customer complaints. It also outlines the basic steps of managing and resolving a customer complaint.
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Risk Based Pricing Rule
This training discusses the Risk Based Pricing Rule and Credit Score Disclosure Exception Notice for auto dealerships. It covers the methods used to determine who should get a Risk Based Pricing Notice, how to comply, and exemptions to the rule and notice.
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