Customer Satisfaction – Why it Matters and How KPA Measures Up
KPA’s latest customer survey showed a Net Promoter Score (NPS) of 97.4 Here’s how we achieved that number and why your business should be aiming just as high.
California auto dealers, I’ve got good news and… less-good news. The good news is the state has released detailed information about reopening your business. The COVID-19 pandemic isn’t over, and there’s a long road ahead of us, but recovery starts…