Automotive
“We liked the variety of automotive-specific training offered and the up-to-the-minute training library updates. With KPA, it’s all in one place."
Client Profile
Venerable Automotive Dealership Exceeds 100 Years of Success
A Nationwide Automotive retailer with 750 employees in 15 factory-authorized new car dealerships. Current franchises are located in New York, Massachusetts, and Connecticut. The company also operates parts, maintenance, and repair shops at its locations.
Challenge
Keeping Multiple Locations Current on the Latest Auto Industry Regulations and Training
When this nationwide automotive dealer searched for a one-stop EHS (Environmental Health & Safety) software platform, they needed a solution that could:
- Handle the specific needs of an automotive dealership
- Manage data from individual dealerships separately
- Keep them in compliance with the latest training regulations
The company’s first priority was consolidating its compliance activities and training into one platform.
“You don’t want 10 different logins and tracking 10 different places, which is what was happening,” explained the company’s HR Analyst.
The complexity of this operation required keeping EHS data and reporting separate for each of its dealerships.
“Our dealerships are under our dealer group umbrella, but they are separate entities,” the HR Analyst continued. “We oversee at the corporate level, but each store has its own management team. They are running their own show.”
But what really drove the company was the need to find an auto-industry-related solution that could keep up with new regulations.
“Our world is so specific, the laws get more specific and harder to follow year over year and there’s a lot of new legislation that requires training.”
Solution
KPA Comes to the Rescue with its Vera Suite Software for Automotive Dealerships
The company had already successfully auditioned KPA at a single dealership location. So, when the time came for a franchise-wide solution, KPA was the obvious go-to choice. The group uses all the modules of its Vera Suite Auto Dealer Compliance Software, which include:
- Environmental, Health, and Safety
- Privacy and Safeguards
- Advertising, Sales, and Finance
- HR Compliance
A standout for the company was the software’s training component.
“We liked the variety of automotive-specific training and the up-to-the-minute training library updates. With KPA, it’s all in one place. It’s hard to find that elsewhere.”
Their favorite feature? “When I pull a training report, I can sort it by store,” she said. “I can filter. KPA was able to keep our dealerships separate. Not all platforms have that capability.”
Result
Reporting and Alerts Keep This Dealer Group Close to a 100% Completion Rate on Assigned Training
“We love KPA,” the HR Analyst noted. “We get as much out of it as we can. If it’s in the software, we use it.”
“I’m not the easiest client,” she continued. “I demand that when my salesperson tells me the platform will do something, it will do it. And we’ve been really fortunate with KPA. So, we keep adding things to the platform.”
Benefits of KPA include bringing “as close as you can get to 100% completion” on the trainings they assign.
“The training reports keep us on track,” she continued. “I run a Monday training report every week for every dealership, then for all dealerships combined. I use that to send reminders to department managers.”
They also appreciates the reports’ flexibility. “Some managers want to see every single employee that made a mistake, while others just want to know what percentage they’re at. The reports accommodate that.”
Ultimately, they commended the ability to rely on KPA for the absolute latest training requirements for their dealerships. “Meeting the demand of the new laws…it changes constantly. It’s never done.”
“We love KPA. We get as much out of it as we can. If it’s in the software, we use it.”
