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Workplace Diversity, Equity, and Inclusion in Action

In this course, you'll learn to recognize key characteristics of DEI and practices for building and sustaining a healthy DEI culture. It discusses the obstacles to an inclusive culture, as well as strategies for overcoming them

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Workplace Safety Orientation 2.0

This course provides an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication, Bloodborne Pathogen Safety, Lockout/Tagout, Confined Space Entry, Emergency Response, Respiratory Protection, Personal Protective Equipment, and Hearing Conservation.

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Workplace Security

This course covers ways employees can help reduce risks associated with physical security. It presents guidelines for controlling access to work areas and describes how to keep laptops, mobile devices, and other equipment secure, avoiding potential theft of such items. The course also covers general practices for ensuring physical safety, particularly for those who work alone.

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Deals Fair and Square

This course discusses how to build lasting customer relationships based on treating customers fairly and being an ethical dealership, better understanding warranties, best practices for advertising techniques when selling used cars and avoiding trouble with trade-ins. Also discussed are ethical negotiation techniques and safeguarding customer information.

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Doing Credit Right

This course will enable you to describe your legal obligations for keeping customer information private and avoiding discrimination. Topics include how to request a credit report on a customer, how to provide an Adverse Action Notice, how to handle spot deliveries and report cash transactions to the IRS, plus best practices when a customer signs…

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Electronic Fund Transfer Act - Regulation E

This training explains the Federal laws that give consumers who use electronic fund transfer–or “EFT”– services certain rights, and how these laws protect them. Also explained are the rules that financial institutions that offer these services need to follow.

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office workers in meeting

Fair Debt Collection Practices Act

This program details the regulations around fair debt collection practices.

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FCRA - Furnisher Obligations

This program details the Fair Credit Reporting Act – Regulation V Furnisher Obligations to ensure the information provided to credit bureaus is accuate.

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