KPA Flex Training Courses
Global Internet, Social Media, and Electronic Communication
This training explores company use of the Internet, social media, and other electronic communication and recommends you be familiar with your company's policy on these resources.
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Recognizing and Addressing Micro-behaviors in the Workplace
This course will help you to recognize the characteristics of micro-behaviors and how to decode the messages they send. You'll also learn how to address micro-aggressions, and how to use micro-inclusions as an antidote to micro-aggressions.
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Using Communication Strategies to Bridge Cultural Divides
This course discusses how to improve cross-cultural communication and build rapport. Also covered are potential misunderstandings and behaviors related to a culture that can hinder good communication and ways to overcome them.
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Workplace Diversity, Equity, and Inclusion in Action
In this course, you'll learn to recognize key characteristics of DEI and practices for building and sustaining a healthy DEI culture. It discusses the obstacles to an inclusive culture, as well as strategies for overcoming them
ViewElectronic Fund Transfer Act - Regulation E
This training explains the Federal laws that give consumers who use electronic fund transfer--or "EFT"-- services certain rights, and how these laws protect them. Also explained are the rules that financial institutions that offer these services need to follow.
ViewFair Debt Collection Practices Act
This program details the regulations around fair debt collection practices.
ViewFCRA - Furnisher Obligations
This program details the Fair Credit Reporting Act - Regulation V Furnisher Obligations to ensure the information provided to credit bureaus is accuate.
ViewGLBA - Gramm-Leach-Bliley Act Training
This course will help you to understand the legal requirements for protecting customer information and what your obligations are. It also discusses how you should dispose of that information.
ViewIntroduction to Consumer Finance (Non-Mortgage)
This program provides an overview of regulations applicable to consumer finance lending (non-mortgage).
ViewOFAC Compliance
OFAC administers and enforces economic and trade sanctions programs against targeted foreign countries, terrorists, drug traffickers, and other threats to the United States' foreign policy interests.
ViewServicemembers Civil Relief Act
This program details the protections afforded to servicemembers under the SCRA.
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