Client Profile
A Busy Fixed-Base Operator (FBO) Handles All Flights for Monterey Regional Airport
Monterey Fuel Company exclusively handles aircraft fueling and ground services at Monterey Regional Airport in California, with 46 employees across 2 locations. For private charter passengers, they provide planeside concierge services, coordinating hotel, ground transportation, catering, and more. Located near the Bay Area and Silicon Valley, they also offer over 200,000 square feet of office and private hangar space. Monterey Jet manages the airport’s more than 40 flights per day and is one of the top fixed-base operators in the country.
Challenge
An Inefficient, Paper-Based System Left the Company Exposed in the Event of Incidents or Inspections
Maxx Mauck, a 10-year veteran of Monterey Fuel Company, took on the new Safety Coordinator position and found several challenges. The company needed to:
- Ensure employee compliance with hazard checklists and forms
- Centralize safety records and data in an easy-to-use digital platform
- Identify and fix safety and maintenance issues faster
- Foster a safety-focused culture among employees
“Our old system wasn’t even spreadsheets; it was just paper everywhere.”
“If something did happen, it meant going through mountains of binders and banker’s boxes of random slips of paper,” said Mauck. “Sometimes management didn’t know where the binder was between our two locations.”
Aircraft checklists required for each aircraft movement were being filled out intermittently, causing delays in maintenance response to issues like fuel truck leaks.
Solution
KPA Flex’s Comprehensive Capabilities Make it a Clear Choice for Monterey Jet
After receiving a marketing email from KPA, Mauck quickly arranged a demo. “I called and got a demo the next week and immediately decided, we’re doing this,” he said.
“As soon as [management] saw what KPA can do and how customizable it is, it was a snap decision.”
The company implemented KPA in 2021 for:
- Hazard ID
- Inspections
- Employee onboarding and training
- SDS Management
Result
A Convenient, Easy-to-Use System Ensures Company-wide Engagement
KPA has become essential to the company’s safety culture, achieving:
- 2000 Hazard ID forms filled out in 2 years
- 9,000 total forms logged
- 10x more form completion than paper system
- Faster maintenance response
- Streamlined onboarding and safety training
- Easy mobile and desktop access
- Reduced compliance exposure
“The HR manager loves it, and it made her life so much easier with onboarding new employees and tracking down acknowledgments, updated forms, handbooks, and policies.”
“Our GM, he’s a huge fan of KPA. All of this has just been perfect for everyone,” Mauck said.
