Customer Story
Automotive
"When you're faced with an employee saying, 'no, I didn't do that,' or 'I didn't see that.' you can say, 'yeah, you did—here's where you signed it.'"
Client Profile
“Believe in Nice.” At Dick Hannah, those three words are more than a tagline. For over 70 years, this family-owned auto group has proven that believing in nice is a winning business strategy, maintaining steady growth while competitors struggle with constant change and high turnover.
Challenge
Siloed HR and EHS programs create workforce risk
With approximately 1,000 employees across 18 locations, Dick Hannah faced significant safety program challenges. “Safety meetings were not happening consistently, or in a consistent format,” said CFO Christopher Foy.
“We needed to know: ‘Where are we coming up short? Where can we be better? And how do we document that?'”
Solution
Dick Hannah turns to KPA as all-in-one EHS and HR compliance partner
The company took two key steps:
- Engaged KPA for safety meetings, audits, and on-site services
- Hired Glenn Archer as safety director to leverage KPA EHS software
After an unsuccessful experience with another HR vendor, Dick Hannah expanded its KPA partnership to include HR compliance software, creating a comprehensive workforce and safety management solution.
Result
Dick Hannah sees better safety and compliance outcomes, along with stronger organizational culture
Key improvements include:
- Training completion rates consistently in high 90s
- High safety and employee satisfaction scores (4.3 stars on Glassdoor)
- Streamlined safety and HR processes
- Strong partnership approach to implementation and support
“KPA has always worked with us as a partner,” said Foy.
“KPA has been very reasonable on how that is accomplished, working with us to make implementation as manageable as possible.”
At Dick Hannah, a culture of believing in nice has grown into a true safety culture, powered by the right people and the right software platform.
