English Training Courses
Reputation Management and Complaint Resolution
This training walks through the benefits of maintaining a good reputation for a business as well as how to reduce the occurrence of customer complaints. It also outlines the basic steps of managing and resolving a customer complaint.
View
Risk Based Pricing Rule
This training discusses the Risk Based Pricing Rule and Credit Score Disclosure Exception Notice for auto dealerships. It covers the methods used to determine who should get a Risk Based Pricing Notice, how to comply, and exemptions to the rule and notice.
View
Signage and Licensing at California Dealerships
For front-end sales employees, this training covered five common signs that a California Dealership’s sales department must have. It also included best practices for signage compliance.
View
Unfair, Deceptive and Abusive Acts and Practices
This training addresses Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) violations at a dealership. It covers deceptions, misrepresentations, improper disclosures, and the laws and penalties associated with UDAAP violations.
View
Customer Information Security
This training emphasizes the importance of protecting the personal information of customers and the Safeguards Rule. It includes what information must be protected and how to maintain confidentiality and security.
View
Data Privacy and Information Security
This training covers protecting Personal Health Information (PHI), working with confidential information, physical safeguards, types of cyber risks and how to prevent them, protecting company assets, and reporting incidents.
View
Information Security
This training addresses the importance of information security for businesses. It covers working with confidential information, physical safeguards, types of cyber risks and how to prevent them, protecting company assets, and reporting incidents.
View
Service Drive: Back to Basics for California Dealers
This training explains the requirements for documenting automotive repairs from the initial estimate to the final invoice. It includes common pitfalls that make facilities easy targets of administrative or legal action.
View
California Consumer Privacy Law - CCPA and CPRA
This training describes the types of businesses and information that are covered by California consumer privacy laws, the rights of consumers under the law, and the obligations imposed on businesses covered by them.
View
