KPA Flex Training Courses
Using Communication Strategies to Bridge Cultural Divides
This course discusses how to improve cross-cultural communication and build rapport. Also covered are potential misunderstandings and behaviors related to a culture that can hinder good communication and ways to overcome them.
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Workplace Diversity, Equity, and Inclusion in Action
In this course, you'll learn to recognize key characteristics of DEI and practices for building and sustaining a healthy DEI culture. It discusses the obstacles to an inclusive culture, as well as strategies for overcoming them
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Electronic Fund Transfer Act - Regulation E
This training explains the Federal laws that give consumers who use electronic fund transfer–or “EFT”– services certain rights, and how these laws protect them. Also explained are the rules that financial institutions that offer these services need to follow.
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Fair Debt Collection Practices Act
This program details the regulations around fair debt collection practices.
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FCRA - Furnisher Obligations
This program details the Fair Credit Reporting Act – Regulation V Furnisher Obligations to ensure the information provided to credit bureaus is accuate.
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GLBA - Gramm-Leach-Bliley Act Training
This course will help you to understand the legal requirements for protecting customer information and what your obligations are. It also discusses how you should dispose of that information.
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Introduction to Consumer Finance (Non-Mortgage)
This program provides an overview of regulations applicable to consumer finance lending (non-mortgage).
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OFAC Compliance
OFAC administers and enforces economic and trade sanctions programs against targeted foreign countries, terrorists, drug traffickers, and other threats to the United States’ foreign policy interests.
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Servicemembers Civil Relief Act
This program details the protections afforded to servicemembers under the SCRA.
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Access to Medical and Exposure Records
This lesson covers the responsibilities of the employer, and the rights of an employee, to maintain and allow access to employee medical and exposure records, for those who have possible exposure to toxic substances or harmful physical agents at work site.
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Accident Prevention
Preventing accidents is crucial for having a safe workplace environment. Accident prevention involves strategies, methods, and measures that are put in place to help prevent or eliminate accidents in the workplace and to help keep employees safe.
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Active Shooter
Active shooting incidents can happen anywhere and anytime. Prevention, awareness, and proper planning can help avoid or minimize the tragedy of such an event.
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