Software
- An Environmental Health and Safety software platform tailored to the needs of your business. All- in- one system designed to engage your employees, instill a culture of safety, and enable regulatory compliance.
  Explore KPA Flex
- Explore Flex Features
- Industry Solutions
  - Vera Suite – Complete Compliance for Dealers
  - Risk Management Center for Insurance Brokers
Services
- KPA Consulting Services
  
  Make sure you're taking the proper steps to safeguard the well-being of your employees while protecting your bottom line. Take advantage of our nationwide coverage, 40 years of experience, and 150+ In-House Compliance Consultants.
  Learn More
- Explore Services
  - - F&I Compliance Services
    - Software Implementation Services
Training
- Safety & Compliance Training
  
  KPA provides a unique combination of award-winning online training and on-site training delivered by 125+ certified EHS and HR consultants.
  Discover KPA Training
- Explore Training
Industries
- Industries We Serve
  
  KPA solutions help clients across a wide range of industries to identify, remedy, and prevent workplace safety and compliance problems. All so they can focus on what’s important—their core business.
- Explore Industries
Resources
- Resource Library
  
  Whether you’re conducting your first safety audit, preparing to off-board a team member, or anything in between, here are some resources to walk you through every step.
  View Resource Library
- Explore Resources
  - - The Safety Meeting Podcast
    - Customer Support
About
- Who We Are
  
  Meet the KPA team of safety and compliance professionals dedicated to helping you protect your people and the elements of your business that matter most.
  Learn More
- Meet KPA
  - - Careers
    - Contact Us
Request A Demo

Identifying and Managing Customer Expectations Training

This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.

Duration: (60 min)

Platforms: C6

Training Options: Online

Languages: English

Experience KPA Training Firsthand

Want to see how our award-winning training courses can transform your workplace safety and compliance? Schedule a personalized demo to explore our online and onsite training options.

Request Your Demo