Auto F&I Compliance Training Courses
Adverse Action
This training addresses all scenarios in which Adverse Action Notices must be delivered to credit applicants. It also includes penalties for noncompliance with regulations.
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Advertisement Checklist Tool
This tool helps front-end managers evaluate advertisements at their dealership based on best practices and advertising regulations.
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Advertising Best Practices
This training walks through best practices surrounding dealership advertising. It covers Truth in Lending, Regulation Z, the Clear and Conspicuous Standard for displaying disclosures and disclaimers, and deceptive advertising practices.
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Advertising Compliance Training
This training covers advertising compliance requirements and the FTC's rule Combating Auto Retail Scams, known as the CARS Rule. It includes requirements and expectations for dealers and how they can protect their consumers and avoid legal ramifications.
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At the Desk (Fair Lending, Desking, and Spot Delivery)
This training outlines best practices surrounding fair lending, desking, and spot delivery. It includes the Equal Credit Opportunity Act and the Financing Rate Modification Disclosure Form.
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California Consumer Privacy Law - CCPA and CPRA
This training describes the types of businesses and information that are covered by California consumer privacy laws, the rights of consumers under the law, and the obligations imposed on businesses covered by them.
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CA - Retail Installment Sale Contract (RISC) for California Dealers
This training covers the proper completion of the Retail Installment Sale Contract (RISC). Specifically designed for CA dealers, this course covers best practices and common pitfalls when filling out the form to avoid significant fines and penalties resulting from non-compliance.
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CA - Foreign Language Transactions for California Dealers
This training outlines how to properly conduct foreign language transactions, including the laws involved, the consequences of non-compliance, and best practices.
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CA - Spot Deliveries and the Seller's Right to Cancel for California Dealers
This training covers common pitfalls associated with spot deliveries and the seller’s right to cancel, including 10-day letters, and the best practices for avoiding problems and lawsuits.
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CA - The Single Document Rule for California Dealers
This training outlines the best practices surrounding the Single Document Rule, including common pitfalls to avoid and the significant fines and penalties that result from noncompliance.
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CA - Used Vehicle History Disclosures for California Dealers
This training covers the different types of vehicle history disclosures and appropriate steps for researching and disclosing them.
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Communicating with Customers
This training covers the lawful methods for commercial phone calls, text messages, or emails directed to large volumes of customers. It includes government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law.
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