The Results Are In: How Your Peers Rated Their Sales F&I Programs
KPA’s F&I Program Grader serves as an industry benchmark and helps dealers gauge their F&I departments’ regulatory risk. See the results of our 2019 survey.
Humor as a Learning Tool: The Science Behind it is No Joke
Jokes make training stick. Over on their blog, the people at Jellyvision recently used science to explain why humor improves information retention
Practice Smart Space Heater Use and Other Cold Weather Safety Procedures
Be careful this winter. While space heaters may improve employee comfort and productivity, they can pose danger in the form of increased fire and injury risk.
Don’t Be the Next PG&E—Pay Off Your “Technical Debt” Today
Think of a problem at your business you haven’t gotten around to fixing. Now imagine what would happen if you didn’t fix that problem for 10 years. That’s PG&E
Who Does Your Insurance Technology Provider Really Serve?
KPA offers the only risk management solution that empowers you to maximize client acquisition & retention. That’s because—first and foremost—we serve employers
New CFPB Task Force May Give Auto Finance Professionals a Much-Needed Outlet
The CFPB is continuing its new pattern of listening with the creation of a consumer finance “task force.” Could the auto finance community be getting a break?
9 Employee Handbook Topics You Need To Cover
There is a lot of information in the employee handbook, but do you remember what the essentials are?
Vacation Payout? Check the Handbook
In a monthly series, our HR Experts take on frequently asked questions. This month: After an employee is terminated, how do we handle their vacation accrual pay rate?
Meet the “Scary 13”
According to former OSHA area director John Newquist, there are 13 workplace safety records facilities frequently fail to produce during facility inspections.
F&I Gotchas: How Leadership Buy-in Can Improve Employee Training Despite High Turnover
In this installment of our series on dealership F&I compliance “gotchas,” get an F&I expert’s advice on how to improve employee training in high turnover roles.
