CARS Rule Articles - KPA Better Workforce Blog

Mastering Consumer Complaint Management for Dealers: Regulators are Watching

Discover how effective consumer complaint management can shield your auto dealership from regulatory risks and boost customer satisfaction. Learn key strategies for implementing a robust system to handle and leverage customer feedback.

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Bulletproof Your Dealership: The Power of Advertising & Deal Jacket Reviews

Learn how advertising and deal jacket audits can ensure auto dealership compliance, avoid fines, and maintain trust.

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How Does Your Car Buying Process Affect Your Dealership's Reputation?

Explore how the car buying process impacts dealership reputation and learn best practices for attracting and retaining customers.

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5 Actions That Build Trust and Transparency in the Car Buying Experience

Improve your dealership's reputation and bottom line by building trust and transparency with buyers with these 5 actionable steps from KPA.

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KPA Dealership Trust Survey: Understanding the Gap Between Perception and Reality

Discover the results of the KPA Dealership Trust Survey and understand the gap between perception and reality in the car buying experience.

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KPA Car Dealership Trust Survey: While A Minority of Americans Experience Deceptive Selling At Dealerships, Most Still Distrust Them

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CARS Rule Pause Doesn't Shield Dealers from FTC and State AG's Actions: Here’s an Example

The FTC and State AGs can still take action against dealers for unfair practices despite the pause of the CARS Rule. Here’s an example.

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Understanding Informed Consent: A Guide to Navigating the FTC's CARS Rule Compliance

Need help navigating the FTC's CARS Rule? Learn the do’s and don’ts of providing Informed Consent. KPA's here to help you navigate FTC compliance with ease.

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