Online Training Courses

Adverse Action in California

Adverse Action Training

Deals Fair and Square

This course discusses how to build lasting customer relationships based on treating customers fairly and being an ethical dealership, better understanding warranties, best practices for advertising techniques when selling used cars and avoiding trouble with trade-ins. Also discussed are ethical negotiation techniques and safeguarding customer information.

Doing Credit Right

This course will enable you to describe your legal obligations for keeping customer information private and avoiding discrimination. Topics include how to request a credit report on a customer, how to provide an Adverse Action Notice, how to handle spot deliveries and report cash transactions to the IRS, plus best practices when a customer signs…

ECOA-Fair Lending & NonDiscrimination

Electronic Fund Transfer Act - Regulation E

This training explains the Federal laws that give consumers who use electronic fund transfer–or “EFT”– services certain rights, and how these laws protect them. Also explained are the rules that financial institutions that offer these services need to follow.

Fair Credit Reporting Red Flags Rule

Fair Debt Collection Practices Act

This program details the regulations around fair debt collection practices.

FCRA - Furnisher Obligations

This program details the Fair Credit Reporting Act – Regulation V Furnisher Obligations to ensure the information provided to credit bureaus is accuate.

FCRA Permissible Purpose

FCRA Risk Based Pricing Rule

GLBA - Gramm-Leach-Bliley Act Training

This course will help you to understand the legal requirements for protecting customer information and what your obligations are. It also discusses how you should dispose of that information.