Vera Suite Training Courses
CA - Spot Deliveries and the Seller's Right to Cancel for California Dealers
This training covers common pitfalls associated with spot deliveries and the seller’s right to cancel, including 10-day letters, and the best practices for avoiding problems and lawsuits.
View
CA - The Single Document Rule for California Dealers
This training outlines the best practices surrounding the Single Document Rule, including common pitfalls to avoid and the significant fines and penalties that result from noncompliance.
View
CA - Used Vehicle History Disclosures for California Dealers
This training covers the different types of vehicle history disclosures and appropriate steps for researching and disclosing them.
View
Communicating with Customers
This training covers the lawful methods for commercial phone calls, text messages, or emails directed to large volumes of customers. It includes government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law.
View
Contracts and Disclosures for Purchased and Leased Vehicles
This training explores the legal requirements that must be met to ensure vehicle contracts and leases are valid. It also covers disclosure documents that must be included with every transaction in order to stay compliant with federal law.
View
Customer Information Security
This training emphasizes the importance of protecting the personal information of customers and the Safeguards Rule. It includes what information must be protected and how to maintain confidentiality and security.
View
Data Privacy and Information Security
This training covers protecting Personal Health Information (PHI), working with confidential information, physical safeguards, types of cyber risks and how to prevent them, protecting company assets, and reporting incidents.
View
Disposal Rule
This training covers what the Disposal Rule is and responsibilities under the rule. It includes consumer information, destruction methods, certificates of destruction, and retention of disposal.
View
E-Contracting Dos and Don'ts
This general awareness training covers the basics of e-contracting. It includes how e-contracts work, disclosures, acknowledgment, retainment, and dos and don'ts to consider.
View
FTC Safeguards for Managers
This training covers the major requirements that a dealership needs to follow to stay compliant with the FTC Safeguards Rule.
View
General Cyber Security Awareness
This general awareness training covers general best practices for password management, computer security, email security, and mobile devices. It also includes information security for digital privacy, securing customer information, payment card industry, and DMS/CRM privacy.
View
Information Security
This training addresses the importance of information security for businesses. It covers working with confidential information, physical safeguards, types of cyber risks and how to prevent them, protecting company assets, and reporting incidents.
View
