Vera Suite Training Courses
IRS 8300 for Managers
This training covers what IRS 8300 is and applicable law requirements, how to fill out the form, and reporting deadlines.
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Motorcycle Hang Tag Requirements for California Dealers
This short course covered the California regulation for motorcycle hang tags. Specific topics included an overview of the regulation, tag formatting, proper display, and common pitfalls.
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Privacy Notices
This training reviews the Privacy Rule of the Gramm-Leach-Bliley Act. It addresses under what circumstances Privacy Notices need to be issued, the timing requirements, how to build a Privacy Notice specific to a dealership, and the Disposal Rule.
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Red Flags Rule for Managers
This training provides information on the Red Flags Rule, including how to detect, respond to, resolve, report, and other best practices to follow at the dealership. This training is consistent with the law at the federal level as well as for the state of California.
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Reputation Management and Complaint Resolution
This training walks through the benefits of maintaining a good reputation for a business as well as how to reduce the occurrence of customer complaints. It also outlines the basic steps of managing and resolving a customer complaint.
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Risk Based Pricing Rule
This training discusses the Risk Based Pricing Rule and Credit Score Disclosure Exception Notice for auto dealerships. It covers the methods used to determine who should get a Risk Based Pricing Notice, how to comply, and exemptions to the rule and notice.
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Signage and Licensing at California Dealerships
For front-end sales employees, this training covered five common signs that a California Dealership’s sales department must have. It also included best practices for signage compliance.
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Unfair, Deceptive and Abusive Acts and Practices
This training addresses Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) violations at a dealership. It covers deceptions, misrepresentations, improper disclosures, and the laws and penalties associated with UDAAP violations.
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Customer Information Security
This training emphasizes the importance of protecting the personal information of customers and the Safeguards Rule. It includes what information must be protected and how to maintain confidentiality and security.
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Data Privacy and Information Security
This training covers protecting Personal Health Information (PHI), working with confidential information, physical safeguards, types of cyber risks and how to prevent them, protecting company assets, and reporting incidents.
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