Spanish Training Courses
Advertising Best Practices
This training walks through best practices surrounding dealership advertising. It covers Truth in Lending, Regulation Z, the Clear and Conspicuous Standard for displaying disclosures and disclaimers, and deceptive advertising practices.
View
Advertising Compliance Training
This training covers advertising compliance requirements and the FTC's rule Combating Auto Retail Scams, known as the CARS Rule. It includes requirements and expectations for dealers and how they can protect their consumers and avoid legal ramifications.
View
At the Desk (Fair Lending, Desking, and Spot Delivery)
This training outlines best practices surrounding fair lending, desking, and spot delivery. It includes the Equal Credit Opportunity Act and the Financing Rate Modification Disclosure Form.
View
CA - Retail Installment Sale Contract (RISC) for California Dealers
This training covers the proper completion of the Retail Installment Sale Contract (RISC). Specifically designed for CA dealers, this course covers best practices and common pitfalls when filling out the form to avoid significant fines and penalties resulting from non-compliance.
View
CA - Foreign Language Transactions for California Dealers
This training outlines how to properly conduct foreign language transactions, including the laws involved, the consequences of non-compliance, and best practices.
View
CA - Spot Deliveries and the Seller's Right to Cancel for California Dealers
This training covers common pitfalls associated with spot deliveries and the seller’s right to cancel, including 10-day letters, and the best practices for avoiding problems and lawsuits.
View
CA - The Single Document Rule for California Dealers
This training outlines the best practices surrounding the Single Document Rule, including common pitfalls to avoid and the significant fines and penalties that result from noncompliance.
View
CA - Used Vehicle History Disclosures for California Dealers
This training covers the different types of vehicle history disclosures and appropriate steps for researching and disclosing them.
View
Communicating with Customers
This training covers the lawful methods for commercial phone calls, text messages, or emails directed to large volumes of customers. It includes government regulations pertaining to the Federal Do Not Call List (DNC) and the CAN-SPAM law.
View
Contracts and Disclosures for Purchased and Leased Vehicles
This training explores the legal requirements that must be met to ensure vehicle contracts and leases are valid. It also covers disclosure documents that must be included with every transaction in order to stay compliant with federal law.
View
Customer Information Security
This training emphasizes the importance of protecting the personal information of customers and the Safeguards Rule. It includes what information must be protected and how to maintain confidentiality and security.
ViewDisposal Rule
This training covers what the Disposal Rule is and responsibilities under the rule. It includes consumer information, destruction methods, certificates of destruction, and retention of disposal.
View
